A technology choice for noise reduction: a quality management case study
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 1 December 1995
Abstract
Presents a quality management case study describing the resolution of one type of audible noise during operation of a clothes dryer. The noise, if heard by the customer, frequently resulted in a call for a repair service. Although the noise really never affected the functional quality or reliability of the dryer, it had the potential to influence the perceived quality of the dryer brand. Hence, regardless of technical merit, it became necessary to remedy the noise quality problem. Systemic application of quality management tools and concepts not only resolved the existing noise problem, but also identified a different technology for future investigations.
Keywords
Citation
Swanson, E.T. and Jambekar, A.B. (1995), "A technology choice for noise reduction: a quality management case study", International Journal of Quality & Reliability Management, Vol. 12 No. 9, pp. 44-56. https://doi.org/10.1108/02656719510101187
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited