A hybrid model for process quality costing

Abstract

Describes the introduction of a quality costing system, using the process model, within a division of GEC Alsthom Engineering Systems Ltd. The system was introduced to identify and prioritize improvement areas within the context of a continuous improvement programme. Includes a critical review of a former quality costing system within the division based on the prevention, appraisal and failure model. Initial work focused on the use of the IDEF methodology, recommended in BS 6143: Part 1: 1992, to model major business processes. However, this approach was found to be inappropriate as the models created were complex and failed to gain widespread acceptance within the division. A hybrid model, using integrated flowcharts, was developed; this proved successful in securing understanding and ownership of major processes. Indicates a cost of non‐conformance of approximately 10 per cent and identifies four main areas for improvement activities.

Citation

Goulden, C. and Rawlins, L. (1995), "A hybrid model for process quality costing", International Journal of Quality & Reliability Management, Vol. 12 No. 8, pp. 32-47. https://doi.org/10.1108/02656719510097499