Quality Improvement Practices in Korea, New Zealand and the USA
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 1 October 1994
Abstract
Considers the approaches to quality improvement undertaken by organizations in Korea, New Zealand and the United States of America. Relates alternative quality improvement approaches to actual operating and financial performance. Productivity improvement approaches were also investigated and related to performance. Multiple quality and productivity interventions were correlated with eight actual quality, three productivity, and three financial performance measures. Results indicate that a specific profile of quality and productivity improvement approaches was significantly related to performance. The results varied in the different countries, but no country achieved significant correlations with all measures. The profiles varied, depending on whether organizations in the various countries were most interested in performance quality, productivity improvement, or financial performance.
Keywords
Citation
Adam, E.E., Corbett, L.M. and Ho Rho, B. (1994), "Quality Improvement Practices in Korea, New Zealand and the USA", International Journal of Quality & Reliability Management, Vol. 11 No. 7, pp. 6-18. https://doi.org/10.1108/02656719410739000
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited