Considers the factors which affect the success or failure of QCs. Analyses international QC experience through empirical literature reporting field results in various European, North American and Australasian countries. Summarizes a process aimed at identifying the main contingency factors likely to influence the QCs, since their smooth operation depends on a variety of economic, organizational and psychological contingency factors. Overall, the results suggest the predominance of external environmental and organizational factors over group or individual‐related factors. A final major trend points to the key importance of contingency factors at the pre‐introduction and introduction phases of QCs.
Fabi, B. (1992), "Contingency Factors in Quality Circles: A Review of Empirical Evidence", International Journal of Quality & Reliability Management, Vol. 9 No. 2. https://doi.org/10.1108/02656719210008454
MCB UP Ltd
Copyright © 1992, MCB UP Limited