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Contingency Factors in Quality Circles: A Review of Empirical Evidence

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 1 February 1992

Abstract

Considers the factors which affect the success or failure of QCs. Analyses international QC experience through empirical literature reporting field results in various European, North American and Australasian countries. Summarizes a process aimed at identifying the main contingency factors likely to influence the QCs, since their smooth operation depends on a variety of economic, organizational and psychological contingency factors. Overall, the results suggest the predominance of external environmental and organizational factors over group or individual‐related factors. A final major trend points to the key importance of contingency factors at the pre‐introduction and introduction phases of QCs.

Keywords

Citation

Fabi, B. (1992), "Contingency Factors in Quality Circles: A Review of Empirical Evidence", International Journal of Quality & Reliability Management, Vol. 9 No. 2. https://doi.org/10.1108/02656719210008454

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited