Discusses the organization of quality management from the perspective of control. First defines an abstract control system in terms of hierarchy. Then uses this model to describe the organization of quality management in more detail. Indicates how this abstract control system can be realized in a concrete situation. Aims at making a clear distinction between the hierarchy concept in terms of control and the usual hierarchy concept as it is being used in organizations.
van de Water, H. and de Vries, J. (1992), "The Organization of Quality Management: From Abstract Model to Real Example", International Journal of Quality & Reliability Management, Vol. 9 No. 2. https://doi.org/10.1108/02656719210008445
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