TY  - JOUR
AB  - It is usual for a components manufacturing business to hold formal customer approval for its quality systems before it can supply any goods. Such approval or certification is invalidated when a change to the plant location has been made, or if the processes have been significantly redesigned. Under such circumstances reappraisal is required, and this can only be attained following a satisfactory quality systems audit conducted by the customer at the supplier′s site. This article describes the structured approach taken to improve quality systems within a relocated and redesigned business in order to obtain customer certification. Areas requiring development included employee involvement, manufacturing control plans, modification control, internal systems audits, work identification, advance quality planning and a quality systems manual. The quality systems audits conducted by the customers are discussed, and recommendations for continuous improvement are made.
VL  - 8
IS  - 1
SN  - 0265-671X
DO  - 10.1108/02656719110141358
UR  - https://doi.org/10.1108/02656719110141358
AU  - Panday Jangir
PY  - 1991
Y1  - 1991/01/01
TI  - Quality Systems and Customer Certification
T2  - International Journal of Quality & Reliability Management
PB  - MCB UP Ltd
Y2  - 2024/04/19
ER  -