The process of transition to Total Quality Management (TQM) at a major facility of a large Australian manufacturing company is described. The key steps taken by the company as part of a process improvement model are also described. The difficulties experienced in implementing TQM and the critical success factors for TQM are presented.
De Cieri, H., Samson, D.A. and Sohal, A.S. (1991), "Implementation of TQM in an Australian Manufacturing Company", International Journal of Quality & Reliability Management, Vol. 8 No. 5. https://doi.org/10.1108/02656719110139946
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