Quality circles are a sign of the times, and their success provokes legitimate irritation for those confronted with their development. They often spark off controversy and generate subjective points of view that denote a downright unwillingness to regard them fairly. What is the bottom line? Should quality circles be discontinued? Are they a means of zeroing in on total quality and, if so, how can the circles become fully integrated and contribute to instituting total quality? These issues are examined.
Chevalier, F. (1991), "From Quality Circles to Total Quality", International Journal of Quality & Reliability Management, Vol. 8 No. 4. https://doi.org/10.1108/02656719110006349
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