Questions about Quality Costs

Abstract

The importance of quality costs and benefits is sometimes not recognised by industrial managers. Quality costs money but the benefits which accrue are elusive and hard to quantify. The way in which quality costs have been regarded in the past are reviewed and the old basis challenged. A new basis for recognising and exploiting quality benefits is proposed.

Citation

Bajpai, A.K. and Willey, P.C.T. (1989), "Questions about Quality Costs", International Journal of Quality & Reliability Management, Vol. 6 No. 6. https://doi.org/10.1108/02656718910134250