Convergence theory in quality management: evidence from the petroleum industry
International Journal of Quality & Reliability Management
ISSN: 0265-671X
Article publication date: 18 January 2013
Abstract
Purpose
The purpose of this paper is to investigate the effect of top management support for quality and human resource management practices on quality results in the petroleum industry.
Design/methodology/approach
A survey was used to collect data from managers in the petroleum industry. Structural equation modeling was used to examine the hypotheses.
Findings
Consistent with previous studies, the results provide support for the importance of top management commitment to quality in emphasizing other quality practices. The relationship between top management support and employee involvement was also significant.
Research limitations/implications
A larger sample is needed to validate the findings of this study. Future studies should address the impact of other quality management practices on quality outcomes.
Originality/value
The findings provide support for the convergence theory and contingency theory in quality management.
Keywords
Citation
Mellat‐Parast, M. (2013), "Convergence theory in quality management: evidence from the petroleum industry", International Journal of Quality & Reliability Management, Vol. 30 No. 2, pp. 177-196. https://doi.org/10.1108/02656711311293580
Publisher
:Emerald Group Publishing Limited
Copyright © 2013, Emerald Group Publishing Limited