An empirical framework for selecting quality management and improvement initiatives

Abstract

Purpose

A growing number of publications have questioned and raised awareness of improvement fashions, especially in the area of quality management (QM), but rational decision‐making process has been promoted. Thus, this paper aims to address the selection issue and presents a holistic framework for selecting a QM and improvement initiative.

Design/methodology/approach

The research was carried out in three phases. Phase One established a conceptual background for the adoption based on extensive literature review. Phase Two provided empirical studies of the QM approaches adopted in three leading case companies in Thailand and interviews with quality experts. Finally, Phase Three builds a theory of selection based on cross‐case analysis and a paradigm model.

Findings

Triggers for the adoption are the internal factors (i.e. need to survive, sustain competitiveness, and increase operational effectiveness) and external factors (i.e. institutional push, trade barrier, and company image). The selection framework and the theory of selecting QM and improvement initiatives explain the four selection views of fashion setting, pay‐off, strategic fit, and organisation fit.

Research limitations/implications

Selection of quality and improvement initiatives is based on the managers' perceptions and past experiences of QM selecting decision, and upon on the information available.

Originality/value

The advancement in the theory of the adoption of improvement initiatives is the main contribution of this research. The selection framework, which was theoretically and empirically grounded, has attempted to surface the irrational influences on the adoption to provide a more rational and less ambiguous justification. It provides a holistic model incorporating comprehensive selection criteria aiming to assist managers undertaking selection decisions.

Citation

Thawesaengskulthai, N. (2010), "An empirical framework for selecting quality management and improvement initiatives", International Journal of Quality & Reliability Management, Vol. 27 No. 2, pp. 156-172. https://doi.org/10.1108/02656711011014285