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The impacts of quality management practices on business performance: An empirical investigation from China

Qin Su (School of Management, Xi'an Jiaotong University, Xi'an, China)
Zhao Li (School of Management, Xi'an Jiaotong University, Xi'an, China)
Su‐Xian Zhang (School of Management, Xi'an Jiaotong University, Xi'an, China)
Yuan‐Yuan Liu (School of Management, Xi'an Jiaotong University, Xi'an, China)
Ji‐Xiang Dang (Northwest Audit Centre of China Quality Certification Center, Xi'an, China)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 5 September 2008

3765

Abstract

Purpose

This paper seeks to examine the way quality management practices (QMPs) impact quality outcome, R&D process, and business performance, using investigation data from Chinese firms. The possible moderating effects of industrial types and competition on the above influencing relationships were investigated as well.

Design/methodology/approach

A two‐round questionnaire survey was conducted to 196 manufacturing and service firms in West China, and hypotheses were verified using a structural equation model with LISREL software.

Findings

The results suggest that quality management practices do not have a positive impact on firms' business performance directly, but have an indirect impact on business performance mediated by quality performance and R&D performance. Furthermore, the authors find that industrial type can moderate the relationships between quality management practices and business performance, while competition does not.

Originality/value

The findings make a significant contribution to understanding how QMPs impact firms' performance. In addition, the authors' research provides empirical evidence for the fact that QMPs' contribution to firms' financial and marketing performance is greater in service firms, which partly reflects the actual situation in China and other similar developing countries.

Keywords

Citation

Su, Q., Li, Z., Zhang, S., Liu, Y. and Dang, J. (2008), "The impacts of quality management practices on business performance: An empirical investigation from China", International Journal of Quality & Reliability Management, Vol. 25 No. 8, pp. 809-823. https://doi.org/10.1108/02656710810898621

Publisher

:

Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited

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