Measuring information quality in the order fulfilment process

Abstract

Purpose

The purpose of this paper is to develop a scale for measuring information quality in the order fulfilment process.

Design/methodology/approach

Measurement scales are developed out of the practical information needs and a theory review. A state‐of‐the‐art description and further scale development are based on a survey of the most important suppliers of 136 Swedish companies.

Findings

The paper finds that information quality can be measured with variables as in time, accurate, convenient to access and reliable. The scales were found to possess unidimensionality, validity and reliability.

Research limitations/implications

The implications of this paper are mainly theoretical, providing a foundation for further empirical research.

Practical implications

Even though established customer‐supplier relations were studied, information quality deficiencies were found on all variables. This is an indication of improvement possibilities.

Originality/value

There is a lack of research on measuring the information quality construct, which might be the reason for little empirical research on the impact of information quality on logistics performance.

Citation

Forslund, H. (2007), "Measuring information quality in the order fulfilment process", International Journal of Quality & Reliability Management, Vol. 24 No. 5, pp. 515-524. https://doi.org/10.1108/02656710710748376