Quality management and environment: exploring the connections

Stefan Lagrosen (University of Trollhättan/Uddevalla, Uddevalla, Sweden)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Publication date: 24 April 2007

Abstract

Purpose

This paper concerns regional development of quality management. The purpose is to identify and describe environmental factors that governments can influence in order to facilitate the development of quality management in regions and nations.

Design/methodology/approach

The paper is a survey directed at the quality managers of industrial companies in the region of Götaland, Sweden. The data have been analysed using factor analysis.

Findings

The results in this paper indicate that human issues are most important for achieving regional quality development whereas physical infrastructure is less important.

Research limitations/implications

The paper has been based on Porter's diamond model. The implications of the results are that the human aspects of this framework are most important, particularly the attribute “firm strategy, structure and rivalry”. A tentative quality diamond model, which can provide a basis for further research, is proposed.

Practical implications

Regional and national leaders should focus on human aspects such as education, training and leadership in order to stimulate successful quality management. The proposed quality diamond model might be an aid in their effort to create an environment that is conducive for quality management.

Originality/value

The paper provides academia with added knowledge of the importance of different environmental factors for successful quality management. In addition, it provides valuable directions for regional and national leaders in their quest for higher quality.

Keywords

Citation

Lagrosen, S. (2007), "Quality management and environment: exploring the connections", International Journal of Quality & Reliability Management, Vol. 24 No. 4, pp. 333-346. https://doi.org/10.1108/02656710710740527

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2007, Emerald Group Publishing Limited

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