Organisational performance improvement through quality award process participation

Henrik Eriksson (Division of Quality and Environmental Management, Luleå University of Technology, Luleå, Sweden)
Rickard Garvare (Division of Quality and Environmental Management, Luleå University of Technology, Luleå, Sweden)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Publication date: 1 December 2005

Abstract

Purpose

The purpose of the study is to describe the activities initiated based on participation in a quality award process and with the intention to improve performance.

Design/methodology/approach

This study presents a case study of three organisations that have participated in the Swedish Quality Award process. The cases were selected in order to clarify how this award process could be used to improve organisational performance.

Findings

Several examples of activities on how to improve organisational performance are provided. Specifically, the areas of customer orientation, process orientation, continuous improvement, committed leadership and participation by everyone have been improved due to the initiated activities. Furthermore, the studied organisations have been successful in their development and communication of visions, and in their empowerment of employees.

Research limitations/implications

An interesting area of further research would be to compare different methodologies for performance improvement with one another.

Practical implications

Findings from the case studies, and of importance for organisations applying for quality awards, indicate that, if the goal is to get lasting results, it is not sufficient to participate in a quality award process only once. Instead one should participate in the process several times, with enough time in between the applications in order to complete as many as possible of the improvement projects resulting from the evaluations.

Originality/value

It is the authors' intention that the guidelines presented in the paper might be helpful for organisations considering a participation in a quality award process.

Keywords

Citation

Eriksson, H. and Garvare, R. (2005), "Organisational performance improvement through quality award process participation", International Journal of Quality & Reliability Management, Vol. 22 No. 9, pp. 894-912. https://doi.org/10.1108/02656710510625202

Download as .RIS

Publisher

:

Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.