Performance excellence: a QFD approach

Abstract

Boeing Airlift and Tanker Programs (A&T) uses the criteria for performance excellence as its road‐map to business excellence. This study employs a house of quality to facilitate a detailed, quantitative analysis of how well the various strategic thrusts and initiatives at A&T address the individual items within the criteria. This unique application of Quality Function Deployment (QFD) will demonstrate applicability to the design and development of a large organization.

Citation

Walden, J. (2003), "Performance excellence: a QFD approach", International Journal of Quality & Reliability Management, Vol. 20 No. 1, pp. 123-133. https://doi.org/10.1108/02656710310453854