TY  - JOUR
AB  - The aim of this paper is to identify the features or dimensions that customers use to assess the quality of a virtual service or operation. It will focus on identifying those characteristics that are perceived by customers as a necessity in achieving customer satisfaction in a virtual operation.
VL  - 19
IS  - 3
SN  - 0265-671X
DO  - 10.1108/02656710210415668
UR  - https://doi.org/10.1108/02656710210415668
AU  - Madu Christian N.
AU  - Madu Assumpta A.
PY  - 2002
Y1  - 2002/01/01
TI  - Dimensions of e‐quality
T2  - International Journal of Quality & Reliability Management
PB  - MCB UP Ltd
SP  - 246
EP  - 258
Y2  - 2024/04/25
ER  -