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A regional study of quality management infrastructure practices in USA and Mexico

Luis E. Solis (Instituto de Empresa, Madrid, Spain)
T.S. Raghu‐Nathan (The University of Toledo, Toledo, Ohio, USA)
S. Subba Rao (The University of Toledo, Toledo, Ohio, USA)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 1 August 2000

Abstract

Presents the results of a study on quality management infrastructure practices and quality performance in manufacturing companies located in the North and Central regions of Mexico and the US Midwest region. Seven quality management infrastructure practices – top management support, strategic quality planning, quality information availability, employee training, supplier quality, customer focus, and quality citizenship – were assessed and compared. The research covered 372 manufacturing companies in both countries. Our findings show significant differences between the three regions. Companies located in the North region of Mexico exhibit significantly better levels of quality management infrastructure practices than companies located in the US Midwest and Central Mexico regions. Implications for decision‐makers for location, outsourcing, and joint ventures are discussed.

Keywords

Citation

Solis, L.E., Raghu‐Nathan, T.S. and Subba Rao, S. (2000), "A regional study of quality management infrastructure practices in USA and Mexico", International Journal of Quality & Reliability Management, Vol. 17 No. 6, pp. 597-614. https://doi.org/10.1108/02656710010336749

Publisher

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MCB UP Ltd

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