In this article a model is presented concerning the organisation of the maintenance process of a quality system. This model consists of the composition of two existing models. The point of departure is a three‐level model of quality management. Then each of these three levels has been split up into two components called “system‐structural” and “social‐structural”. After introducing several maintenance concepts on a conceptual level, these concepts are applied to each of these levels and components.
van de Water, H. (2000), "A maintenance model for quality management", International Journal of Quality & Reliability Management, Vol. 17 No. 7, pp. 756-770. https://doi.org/10.1108/02656710010319838Download as .RIS
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