TY  - JOUR
AB  - From an extensive review of the literature in the field of total quality management (TQM), 11 constructs of TQM implementation were identified. An instrument measuring these constructs was developed. The reliability and validity of the instrument were tested and validated using data from 212 Chinese manufacturing companies. Various methods were employed for this test and validation. Comparisons between this instrument and the three other quality management instruments were made. It was concluded finally that the instrument presented in this paper was reliable and valid. Researchers will be able to use this instrument for developing quality management theory. Industrial practitioners will be able to use this instrument to evaluate their TQM implementation so as to target improvement areas.
VL  - 17
IS  - 7
SN  - 0265-671X
DO  - 10.1108/02656710010315247
UR  - https://doi.org/10.1108/02656710010315247
AU  - Zhang Zhihai
AU  - Waszink Ab
AU  - Wijngaard Jacob
PY  - 2000
Y1  - 2000/01/01
TI  - An instrument for measuring TQM implementation for Chinese manufacturing companies
T2  - International Journal of Quality & Reliability Management
PB  - MCB UP Ltd
SP  - 730
EP  - 755
Y2  - 2024/05/05
ER  -