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A comparison of quality management practices in Shanghai and Norwegian manufacturing companies

Hongyi Sun (City University of Hong Kong, Hong Kong, People’s Republic of China)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 1 August 2000

Abstract

Records the research that investigates the differences in quality management between Shanghai and Norwegian manufacturing companies. The research is based on a survey supported by the Norwegian Association for Quality Management (NFK) and the Shanghai Association for Quality Control (SAQC). The research reveals major differences between the two parties. Compared with their Norwegian counterparts, Shanghai companies place greater emphasis on quality control and statistical methods while neglecting customer satisfaction and quality assurance. The final conclusion is that, although managers appreciate the importance of quality management, quality management in Shanghai is still focused on internal quality control, which is still far from Total Quality Management (TQM). Practical implications for future improvement in Shanghai companies and foreign joint ventures in Shanghai are discussed. Future research is also discussed.

Keywords

Citation

Sun, H. (2000), "A comparison of quality management practices in Shanghai and Norwegian manufacturing companies", International Journal of Quality & Reliability Management, Vol. 17 No. 6, pp. 636-660. https://doi.org/10.1108/02656710010315238

Publisher

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MCB UP Ltd

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