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Understanding the benchmarking process in Singapore

Shaukat A. Brah (National University of Singapore, Singapore)
Ai Lin Ong (National University of Singapore, Singapore)
B. Madhu Rao (Bowling Green State University, Bowling Green, Ohio, USA)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 1 April 2000



Investigates the state of benchmarking in the manufacturing and service sectors of Singapore. Our aim is to understand the state of benchmarking in Singapore as well as the expectations and motivation of non‐benchmarking companies. Our approach to the adoption of benchmarking is to view it as a major organisational change. We seek to understand the many dimensions of the transformation process. In addition, we examine the role of factors such as motivation, objectives, driving force, top management’s commitment, preconditions, process, company culture, employee participation, presence of pitfalls, and the potential benefits in determining the success of a benchmarking project. We identify driving forces, preconditions and effectiveness of implementation as the major facilitators of benchmarking. Also, we establish the importance of these facilitators towards the achievement of benefits and success of benchmarking. Moreover, the study emphasises the importance of preconditions and effectiveness of implementation for the success and benefits of benchmarking.



Brah, S.A., Lin Ong, A. and Madhu Rao, B. (2000), "Understanding the benchmarking process in Singapore", International Journal of Quality & Reliability Management, Vol. 17 No. 3, pp. 259-275.




Copyright © 2000, MCB UP Limited

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