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Quality management implementation in Russia : Strategies for change

R.P. Dickenson (Cranfield University, UK)
D.R. Campbell (Cranfield University, UK)
V.N. Azarov (Higher School of the Academy of Quality Problems, Moscow, Russian Federation)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 1 February 2000

Abstract

This paper assesses the current knowledge and perceived needs of the key actors in quality management in Russia and examines various strategies for change, in the context of both present Western thinking and the local economic situation and cultural traditions. Three quality management approaches already tested in Russia, namely, third party certification, self‐assessment and a Russian/Western hybrid model, all have significant drawbacks. The priority must be for the creation of an educational and institutional infrastructure for quality management. The conclusions in this paper are also relevant to the other republics of the former Soviet Union and East European countries.

Keywords

Citation

Dickenson, R.P., Campbell, D.R. and Azarov, V.N. (2000), "Quality management implementation in Russia : Strategies for change", International Journal of Quality & Reliability Management, Vol. 17 No. 1, pp. 66-82. https://doi.org/10.1108/02656710010300144

Publisher

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MCB UP Ltd

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