Quality management implementation in Russia : Strategies for change

Abstract

This paper assesses the current knowledge and perceived needs of the key actors in quality management in Russia and examines various strategies for change, in the context of both present Western thinking and the local economic situation and cultural traditions. Three quality management approaches already tested in Russia, namely, third party certification, self‐assessment and a Russian/Western hybrid model, all have significant drawbacks. The priority must be for the creation of an educational and institutional infrastructure for quality management. The conclusions in this paper are also relevant to the other republics of the former Soviet Union and East European countries.

Citation

Dickenson, R.P., Campbell, D.R. and Azarov, V.N. (2000), "Quality management implementation in Russia : Strategies for change", International Journal of Quality & Reliability Management, Vol. 17 No. 1, pp. 66-82. https://doi.org/10.1108/02656710010300144