In an attempt to improve the quality management of public housing construction in Hong Kong, the Hong Kong Housing Authority has implemented the performance assessment scoring system (PASS) as a mechanism for evaluating the effectiveness of a contractor’s ability to deliver projects to specified standards. This was seen as an effective assessment and incentive system for promoting continuous quality improvement. However, the analysis of PASS scores has indicated that the general level of quality has not been significantly improved. Based on the analyses of PASS scores and contractor performance, the shortfalls of the system are explored and some recommendations to realize the vision of continuous quality improvement in public housing construction are proposed.
Tam, C.M., Deng, Z.M., Zeng, S.X. and Ho, C.S. (2000), "Performance assessment scoring system of public housing construction for quality improvement in Hong Kong", International Journal of Quality & Reliability Management, Vol. 17 No. 4/5, pp. 467-478. https://doi.org/10.1108/02656710010298535
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