To read the full version of this content please select one of the options below:

Performance assessment scoring system of public housing construction for quality improvement in Hong Kong

C.M. Tam (City University of Hong Kong, Kowloon, Hong Kong)
Z.M. Deng (City University of Hong Kong, Kowloon, Hong Kong)
S.X. Zeng (City University of Hong Kong, Kowloon, Hong Kong)
C.S. Ho (City University of Hong Kong, Kowloon, Hong Kong)

International Journal of Quality & Reliability Management

ISSN: 0265-671X

Article publication date: 1 June 2000

Abstract

In an attempt to improve the quality management of public housing construction in Hong Kong, the Hong Kong Housing Authority has implemented the performance assessment scoring system (PASS) as a mechanism for evaluating the effectiveness of a contractor’s ability to deliver projects to specified standards. This was seen as an effective assessment and incentive system for promoting continuous quality improvement. However, the analysis of PASS scores has indicated that the general level of quality has not been significantly improved. Based on the analyses of PASS scores and contractor performance, the shortfalls of the system are explored and some recommendations to realize the vision of continuous quality improvement in public housing construction are proposed.

Keywords

Citation

Tam, C.M., Deng, Z.M., Zeng, S.X. and Ho, C.S. (2000), "Performance assessment scoring system of public housing construction for quality improvement in Hong Kong", International Journal of Quality & Reliability Management, Vol. 17 No. 4/5, pp. 467-478. https://doi.org/10.1108/02656710010298535

Publisher

:

MCB UP Ltd

Copyright © 2000, MCB UP Limited