Describes the organizational learning practices in a project management environment to ensure project quality. The project management and organizational learning processes are described using the plan‐do‐study‐act (PDSA) cycle from quality management. Data from a survey of practicing project managers support the theory that organizational learning practices are associated with project knowledge, which is associated with project performance. Project knowledge is associated with learning that occurs both within and across projects. Managers can use this research to develop specific strategies to increase project success through learning. Researchers can use the results to understand how learning occurs in project environments. Implications are provided for project managers to use in focusing the learning activities of a project team.
Kotnour, T. (2000), "Organizational learning practices in the project management environment", International Journal of Quality & Reliability Management, Vol. 17 No. 4/5, pp. 393-406. https://doi.org/10.1108/02656710010298418
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