An integrated view of project and quality management for project‐based organizations

Abstract

Quality management (QM) has been the purview of operations management for repetitive processes, where project management (PM) is applied to temporary endeavors to create unique products or services. Any convergence of thought between PM and QM has been focused on using PM to implement a total quality management culture or on assuring the quality of the project outcomes and deliverables. However, for project‐based organizations, where the project is the basic form of organization for its operation, PM is of itself an ongoing, repetitive operation to which at least some of the QM practices could apply. By considering both disciplines in terms of the fundamental principles of customer focus, teamwork and continuous improvement, it can be shown that by instituting a formal project management methodology and instituting basic PM techniques, project‐based organizations are fulfilling the principles of quality.

Citation

Orwig, R.A. and Brennan, L.L. (2000), "An integrated view of project and quality management for project‐based organizations", International Journal of Quality & Reliability Management, Vol. 17 No. 4/5, pp. 351-363. https://doi.org/10.1108/02656710010298382