Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/08876049810219511. When citing the article, please cite: Dan Sarel, Howard Marmorstein, (1998), “Managing the delayed service encounter: the role of employee action and customer prior experience”, Journal of Services Marketing, Vol. 12 Iss: 3, pp. 195 - 208.

Citation

(1999), "Erratum", International Journal of Bank Marketing, Vol. 17 No. 6, pp. 286-294. https://doi.org/10.1108/02652329910300332