TY - JOUR AB - To succeed in an industry an organization must select a mode of strategic behaviour which matches the levels of environmental turbulence, and develop a resource capability which complements the chosen mode. Investigates UK building societies and identifies three distinct modes of strategic behaviour. One group of societies are reactive and driven by their environment. A second group are preā€emptive and seek to anticipate future events and prepare for them while the third group exhibit the most aggressive stance; not only do they seek to identify future scenarios, they actually work to bring these about. The groups are compared across a range of marketing and strategy variables to establish the extent to which these approaches are supportive of the selected mode of behaviour. Clear differences are apparent between the reactive and proactive groups although, surprisingly, few differences of substance are evident between the two proactive groups. VL - 10 IS - 3 SN - 0265-2323 DO - 10.1108/02652329210015327 UR - https://doi.org/10.1108/02652329210015327 AU - Thwaites Des AU - Glaister Keith PY - 1992 Y1 - 1992/01/01 TI - Strategic Responses to Environmental Turbulence T2 - International Journal of Bank Marketing PB - MCB UP Ltd SP - 33 EP - 40 Y2 - 2024/03/28 ER -