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Statistical Quality Control in Retail Banking

International Journal of Bank Marketing

ISSN: 0265-2323

Article publication date: 1 February 1991

Abstract

The importance of quality and statistical quality control as strategic tools, well established in the manufacturing community, has recently been extended to the service sector. The application of statistical quality control techniques within the banking industry is discussed. Recommendations for establishing a quality control programme within a typical banking service environment are provided.

Keywords

Citation

Yasin, M.M., Green, R.F. and Wafa, M. (1991), "Statistical Quality Control in Retail Banking", International Journal of Bank Marketing, Vol. 9 No. 2, pp. 12-16. https://doi.org/10.1108/02652329110137729

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited