Turning the Wheel of Quality Improvement – Continuously

Abstract

In the drive for total quality, the interdependence of staff motivation, performance measurement, and rewards will be stressed. Turning the wheel of quality improvement – continuously – involves designing a good fit for these elements within the change processes and, more, reassessing the historic role of managers in the planning, organising and controlling processes.

Citation

Ballantyne, D. (1990), "Turning the Wheel of Quality Improvement – Continuously", International Journal of Bank Marketing, Vol. 8 No. 2, pp. 3-11. https://doi.org/10.1108/02652329010138233