This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09564239910288978. When citing the article, please cite: Bernardo Bátiz-Lazo, Douglas Wood, (1999), “Management of core capabilities in Mexican and European banks”, International Journal of Service Industry Management, Vol. 10 Iss: 5, pp. 430 - 448.
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