Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/01443579710175556. When citing the article, please cite: Andreas C. Soteriou, Yiannos Stavrinides, (1997), “An internal customer service quality data envelopment analysis model for bank branches”, International Journal of Operations & Production Management, Vol. 17 Iss 8 pp. 780 - 789.

Citation

(2000), "Erratum", International Journal of Bank Marketing, Vol. 18 No. 5, pp. 246-252. https://doi.org/10.1108/02652320010356799