TY  - JOUR
AB  - Describes a study performed in Canada to develop a reliable and valid scale for the measurement of the perceived service quality of bank services. A sample of retail banking customers wasquestioned. The proposed scale is called banking service quality (BSQ) and comprises 31 items which span six dimensions:effectiveness and assurance;access; price; tangibles; services portfolio and reliability.
VL  - 18
IS  - 2
SN  - 0265-2323
DO  - 10.1108/02652320010322994
UR  - https://doi.org/10.1108/02652320010322994
AU  - Bahia Kamilia
AU  - Nantel Jacques
PY  - 2000
Y1  - 2000/01/01
TI  - A reliable and valid measurement scale for the perceived service quality of banks
T2  - International Journal of Bank Marketing
PB  - MCB UP Ltd
SP  - 84
EP  - 91
Y2  - 2024/05/10
ER  -