How global brands travel with consumers: An examination of the relationship between brand consistency and meaning across national boundaries

Abstract

Purpose

The brand management literature argues that the standardization of branding strategy across global markets leads to consistent and well‐defined brand meaning. The paper aims to challenge this thesis by empirically examining whether and how global brands travel with consumers. The paper studies how consumers create brand meanings at home and abroad as well as the impact of context (e.g. place) on the meaning of global brands for the same consumers.

Design/methodology/approach

The paper takes a qualitative approach to examine brand meanings for two prototypical global brands, McDonald's and Starbucks, at home and abroad. Data were collected through photo‐elicited interviews, personal diaries, and essays with 29 middle‐class American consumers before, during, and after a short‐term trip to China. Interviews lasted from 30 to 90 minutes and the data were analyzed using a hermeneutic approach.

Findings

Taking a cultural branding approach, the paper demonstrates that despite perceived standardized global brand platforms, consumers develop divergent brand meanings abroad. While at home, global brands have come to symbolize corporate excess, predatory intentions, and cultural homogenizations; abroad they evoke meanings of comfort, predictability, safety, and national pride. In foreign contexts, global brands become dwelling resources that enable travelers to sustain daily consumption rituals, evoke sensory experiences of home, as well as provide a comfortable and welcoming space.

Originality/value

The paper challenges the brand management literature assumption of a consistent brand image for standardized global brands. It shows that the cultural context (e.g. place) impacts consumer‐derived brand meanings even among the same group of consumers. Further, it argues that standardization offered by global brands provides an important symbolic value to mobile consumers of serving as an anchor to the home left behind.

Citation

Bengtsson, A., Bardhi, F. and Venkatraman, M. (2010), "How global brands travel with consumers: An examination of the relationship between brand consistency and meaning across national boundaries", International Marketing Review, Vol. 27 No. 5, pp. 519-540. https://doi.org/10.1108/02651331011076572