Interlending and document supply in Australia: the way forward

Abstract

It is now recognized that libraries not only need to work smarter and more efficiently for the benefit of an identified clientele, but also need to be innovative in the way services are provided to make the best possible use of resources: human, material, technical and financial. Traditional approaches to providing interlending and document delivery services have typically resulted in operations with little or no integration of systems and with little opportunity to improve efficiencies at the point where the services cost most ‐ library staff. It is also obvious, however, that technology alone cannot provide the answers. Argues that a more fundamental approach needs to be adopted in a reappraisal of the current service models to ensure continuing relevance of libraries in providing information to their clients in a way that encourages competitive services and effective resource sharing, while reducing the need for library mediation.

Citation

Greenaway, J. (1997), "Interlending and document supply in Australia: the way forward", Interlending & Document Supply, Vol. 25 No. 3, pp. 103-107. https://doi.org/10.1108/02641619710170456