Summarizes the findings of a research project carried out at Aston University. The research investigated the issues surrounding the provision and use of CASIAS current awareness services with individual article supply services and the impact of these services on users, libraries and service providers, with particular attention being paid to the needs and attitudes of users. Places the current awareness needs of users in the context of their other literature‐based activities, and explores the benefits and limitations of the available current awareness, article supply and full CASIAS services, in relation to meeting users’ needs. Concludes with a summary of users’ suggestions about what might constitute the ideal CASIAS service. Introduces the interests of libraries and service providers.
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