Impala 1991‐2011: 20 years of ILL in Belgium

Abstract

Purpose

The purpose of this paper is to describe the development of interlending and document supply in Belgium – particularly in relation to Impala, a system for facilitating the service.

Design/methodology/approach

The history of Belgium, its libraries and interlending and document supply is described.

Findings

The paper finds that Impala has been an outstanding success in facilitating a fast and cost‐effective service with a high satisfaction rate.

Originality/value

The paper is of importance to all librarians who are interested in nationwide resource‐sharing schemes.

Citation

Corthouts, J., Van Borm, J. and Van den Eynde, M. (2011), "Impala 1991‐2011: 20 years of ILL in Belgium", Interlending & Document Supply, Vol. 39 No. 2, pp. 101-110. https://doi.org/10.1108/02641611111138905