TY  - JOUR
AB  - Purpose– The purpose of this paper is to describe how SAGA, a system for managing the library operations associated with document supply, was successfully developed using a very informal project model.Design/methodology/approach– The project model and system architecture are described.Findings– Initially, SAGA was tailored for the needs of the medical library at Karolinska Institutet in Sweden. Subsequently, it has been implemented at other Swedish academic libraries. The system has features for automating the workflows associated with document supply for both loans and copies externally and internally. It integrates document requests from a diversity of ordering systems under a single interface. The methodology adopted when implementing the system suggests that an incremental approach sometimes has benefits over a more formal pre‐planned approach.Practical implications– The project model described may be applied to development projects at other libraries. The system architecture may be applied to other systems for managing document supply.Originality/value– The SAGA approach relies on managing requests placed in different systems via a single interface rather than trying to direct customers to a single ordering system.
VL  - 36
IS  - 1
SN  - 0264-1615
DO  - 10.1108/02641610810856363
UR  - https://doi.org/10.1108/02641610810856363
AU  - Gavel Ylva
AU  - Hedlund Lars O.A.
PY  - 2008
Y1  - 2008/01/01
TI  - Managing document supply: a SAGA come true in Sweden
T2  - Interlending & Document Supply
PB  - Emerald Group Publishing Limited
SP  - 30
EP  - 36
Y2  - 2024/04/25
ER  -