Docusend: the one‐stop, integrated, document delivery broker service

Abstract

Purpose

To provide an overview and analysis of a major JISC‐funded document delivery project.

Design/methodology/approach

The Docusend Project ran over a period of three‐and‐a‐half years. The article details how the original project plan was managed and how it was modified in the light of changes in the document delivery environment.

Findings

The findings from the project point to some of the issues likely to be faced in the design and implementation of a major document delivery system.

Research limitations/implications

Any future research in this area will benefit from this study, as it places the work of the project in the wider context of the many changes which are taking place in the document delivery environment.

Practical implications

The article will be useful to those thinking about how document delivery systems and services might be managed and to anyone contemplating the establishment of a new service.

Originality/value

The Docusend Project was one of the major initiatives looking at potential new patterns and services for document delivery in the UK.

Citation

Bower, G. (2005), "Docusend: the one‐stop, integrated, document delivery broker service", Interlending & Document Supply, Vol. 33 No. 1, pp. 8-13. https://doi.org/10.1108/02641610510582081