The Western Australian Group of University Librarians (WAGUL) has a long history of successful collaborative ventures. A well‐established cooperative interlending agreement is one notable venture that has operated successfully for over 20 years. To further enhance this service, WAGUL decided to participate in the national local interlending and document delivery administration system (LIDDAS) project with the objective of implementing an automated system, using the VDX software, to manage document delivery activity. Since 2002, VDX has been used for the transmission of requests and documents between the WAGUL member libraries. The success of this project has largely been the result of the four libraries working together to share expertise and problem‐solving. This article discusses the process of working collaboratively across institutions ‐ and its benefits and difficulties – in the context of implementing an automated document delivery system.
Burrows, T., McDonald, C. and Archibald, D. (2004), "How the West was won: using VDX to redevelop cooperative document delivery services in Western Australia", Interlending & Document Supply, Vol. 32 No. 2, pp. 80-87. https://doi.org/10.1108/02641610410538540
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