The IFLA Office for UPA and International Lending has recently established some guidelines for libraries sending ILL requests by email. The guidelines aim to support document delivery staff who send ILL requests by ordinary free from email messages, where the request details are given in the body of the message. The Guidelines are offered as support for existing national or regional practices, and aim to ensure that requests contain all of the required elements, set out in a standardised format which will help to speed up the processing of such requests.
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