TY  - JOUR
AB  - Purpose– The purpose of this paper is to present an overview of total quality management (TQM) in the library and information sectors.Design/methodology/approach– A review of the literature on TQM concepts was carried out. Focusing on TQM implementation in the library and information sectors, the experiences of libraries adopting this method are also reviewed.Findings– TQM was initially applied as a management philosophy in the manufacturing sector. Following its enormous success, this philosophy is increasingly being applied in the service sector, including libraries.Originality/value– The paper provides a useful overview of TQM implementation in the library and information sectors.
VL  - 26
IS  - 6
SN  - 0264-0473
DO  - 10.1108/02640470810921664
UR  - https://doi.org/10.1108/02640470810921664
AU  - Galyani Moghaddam Golnessa
AU  - Moballeghi Mostafa
PY  - 2008
Y1  - 2008/01/01
TI  - Total quality management in library and information sectors
T2  - The Electronic Library
PB  - Emerald Group Publishing Limited
SP  - 912
EP  - 922
Y2  - 2024/04/16
ER  -