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Performance evaluation for university electronic libraries in Taiwan

Ling‐Feng Hsieh (Institute of Technology Management, Chung Hua University, Hsinchu, Taiwan)
Jiung‐Bin Chin (Hung Kuang University, Taichung, Taiwan)
Mu‐Chen Wu (Hung Kuang University, Taichung, Taiwan)

The Electronic Library

ISSN: 0264-0473

Article publication date: 1 March 2006

2224

Abstract

Purpose

This article aims to construct a performance evaluation system for the e‐library in universities in Taiwan. The paper uses actual university cases as the target for analysis for in‐depth research so as to provide an evaluation reference.

Design/methodology/approach

This article reviewed the library performance evaluations found in the literature of the UK, Germany, USA and Taiwan and constructed primary performance evaluation indicators. The Delphi Method was then used to summarize the opinions of experts in completing the construction of a performance evaluation model for e‐library. With all the factors of e‐library, user satisfaction and input of libraries as the basis, Analytic Hierarchy Process is used to illustrate the problems and combine the two to establish the hierarchy structure for the performance evaluation of this research. The weights of all indicators within hierarchies are calculated and then the weight of the overall hierarchies are worked out.

Findings

The e‐library plays two important roles: data searching and academic study.

Originality/value

Using relevant e‐business data collected from libraries in six universities, combining indicator weight and Technique for Order Preference by Similarity to Ideal Solution (TOPSIS), this paper considers the distance of the universities from positive and negative Ideal Solutions as the evidence for ranking and demonstrate the overall performance of e‐libraries in all universities – providing future improvement directions for university libraries. The research can also provide important future decision‐making references for libraries and universities to enable better performances.

Keywords

Citation

Hsieh, L., Chin, J. and Wu, M. (2006), "Performance evaluation for university electronic libraries in Taiwan", The Electronic Library, Vol. 24 No. 2, pp. 212-224. https://doi.org/10.1108/02640470610660387

Publisher

:

Emerald Group Publishing Limited

Copyright © 2006, Emerald Group Publishing Limited

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