TY  - JOUR
AB  - Purpose– To report the outcomes of an organizational change project at California Polytechnic State University in San Luis Obispo, California, USA. Interactive planning and systems thinking provide a robust foundation for rethinking workplace activities, so as to prepare staff members for enhanced participation in an increasingly digital information environment.Design/methodology/approach– The methodology takes the form of a case study.Findings– Organizational development tools activate and extend participants' knowledge, skills, and abilities through purposeful dialogue that cultivates holistic perspectives. Enhanced appreciation of campus constituencies' differing needs and preferences, complimented by ongoing user‐focused data collection and analysis, informs strategic systems and services redesign. This practice serves to promote continuous learning, even as it advances the organization's digital migration. Results‐to‐date suggest the efficacy of this staff development approach, which uses constructivist “building on what we know” learning strategies to develop nimble organizational responsiveness, amidst dynamically changing external circumstances.Originality/value– Provides information on a staff development approach.
VL  - 23
IS  - 4
SN  - 0264-0473
DO  - 10.1108/02640470510611544
UR  - https://doi.org/10.1108/02640470510611544
AU  - Somerville Mary M.
AU  - Huston Malia E.
AU  - Mirijamdotter Anita
PY  - 2005
Y1  - 2005/01/01
TI  - Building on what we know: staff development in the digital age
T2  - The Electronic Library
PB  - Emerald Group Publishing Limited
SP  - 480
EP  - 491
Y2  - 2024/04/23
ER  -