TY  - JOUR
AB  - Purpose– This study aims to investigate how participants have interacted during the execution of Online Public Access Catalogue (OPAC) searches, and whether they were satisfied or dissatisfied or confused.Design/methodology/approach– This is based on a sample of 18 OPAC users of the British Council Library in Kolkata.Findings– While implementing the verbal protocol method this study has developed a scheme of coding with the help of which the protocol data were analysed and proposed a generic model of online catalogue searching process flow. It is suggested that the method has a great potential in library and information science research.Originality/value– The paper suggests that the method has a great potential in library and information science research.
VL  - 23
IS  - 4
SN  - 0264-0473
DO  - 10.1108/02640470510611526
UR  - https://doi.org/10.1108/02640470510611526
AU  - Guha Tamal Kumar
AU  - Saraf Veena
PY  - 2005
Y1  - 2005/01/01
TI  - OPAC usability: assessment through verbal protocol
T2  - The Electronic Library
PB  - Emerald Group Publishing Limited
SP  - 463
EP  - 473
Y2  - 2024/04/24
ER  -