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Organizational and human resource aspects of IT management: A case study of Kuwaiti corporate companies

Laila Marouf (School of Information Sciences, University of Pittsburgh, Pittsburgh, Pennsylvania, USA)
Sajjad ur Rehman (Library and Information Science, Kuwait University, Safat, Kuwait)

The Electronic Library

ISSN: 0264-0473

Article publication date: 1 August 2005

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Abstract

Purpose

This paper aims to explore the organizational arrangements and employment policies and practices of 30 Kuwait corporate companies in five selected IT operations of system development, software applications, database management, networking, and web applications.

Design/methodology/approach

For the purpose of data collection, key human resource managers of these companies were interviewed. It was investigated what organizational placement had been practiced in these companies and who were the IT professionals in terms of their education, professional background, and other significant affiliations. Issues related to employer perceptions about the preparedness of these professionals and the problems they had faced in their employment were specifically addressed. These companies were conveniently organized into three categories for having distinct organizational policies.

Findings

It was noted that the practices greatly varied. Outsourcing was widely practiced for web applications, system development, and database management. A majority of employers showed dissatisfaction with the quality of local graduates and demanded a number of remedial measures from different quarters in order to ameliorate the problems they faced.

Practical implications

The findings have relevance for the executives and IT managers of Kuwaiti corporate companies for critical assessment of their human resource.

Originality/value

Provides information on the organizational arrangements and employment policies and practices of several Kuwaiti companies.

Keywords

Citation

Marouf, L. and ur Rehman, S. (2005), "Organizational and human resource aspects of IT management: A case study of Kuwaiti corporate companies", The Electronic Library, Vol. 23 No. 4, pp. 383-397. https://doi.org/10.1108/02640470510611454

Publisher

:

Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

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