TY  - JOUR
AB  - 
VL  - 21
IS  - 4
SN  - 0264-0473
DO  - 10.1108/02640470310491649
UR  - https://doi.org/10.1108/02640470310491649
AU  - du Preez Madely
PY  - 2003
Y1  - 2003/01/01
TI  - Success at the Enquiry Desk: Successful Enquiry Answering Every Time. 4th ed.
T2  - The Electronic Library
PB  - Emerald Group Publishing Limited
SP  - 382
EP  - 383
Y2  - 2024/04/26
ER  -