Examines the issue of how facilities departments should approach the potential benefits of computer‐aided facilities management, and how they can decide whether the implementation of a CAFM system will be of value. Considers a wide variety of the facilities that CAFM can offer: CAD, space utilization, asset management, IT/data services, lease/property management, cost/benefit analysis and financial control systems, as well as the benefits CAFM can confer. Concludes that the major benefit of IT investment is the creative power it can deliver.
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