Performance improvement. Part 2

Abstract

The series of articles focuses on the need to ignore the many acronym‐based initiatives and programmes that tend to drive business performance. The author recommends that people must play a critical role in any performance improvement initiative people working in an effective team environment and with senior management visible involvement. A tool, Cost of Quality, is described in some detail. Utilizing people and Cost of Quality can reduce cost and change an organisation’s culture. Part 2 provides a framework for use of Cost of Quality, suggesting that it can help reduce costs and increase margins.

Citation

Millar, I. (1999), "Performance improvement. Part 2", Industrial Management & Data Systems, Vol. 99 No. 6, pp. 257-265. https://doi.org/10.1108/02635579910289194