TY - JOUR AB - Suggests that the development and use of an expert consulting system is vulnerable to biases in the subject‐matter expert, knowledge‐engineer, validators, maintainers and end‐users. An expert system, developed at a large insurance company, is used to study these biases. An economic model is then built to evaluate the trade‐offs which must be considered in the process of managing the source of these biases over the life cycle of an application. VL - 96 IS - 4 SN - 0263-5577 DO - 10.1108/02635579610117476 UR - https://doi.org/10.1108/02635579610117476 AU - Shore Barry PY - 1996 Y1 - 1996/01/01 TI - Bias in the development and use of an expert system: implications for life cycle costs T2 - Industrial Management & Data Systems PB - MCB UP Ltd SP - 18 EP - 26 Y2 - 2024/09/18 ER -